We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team. We are committed to playing our part in trying to prevent COVID-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and COVOD-19. While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place: Social Distancing
PPE worn as necessary
Signage and floor markings to observe social distancing guidelines
Express check-out available
Reduced contact at check-in, so face-to-face contact with our staff can be avoided
We’ll give you the elbow rather than a handshake
Contactless payment is preferred
Restaurant
Revised approach to service operations adhering to WHO and HSE guidelines
Our seating plans have been modified to adhere to social distancing measures
Call and Collect options available for in-room dining
Contactless payment is preferred
Hygienic Measures
Sufficient supply of hand sanitisers and/or anti-bacterial wipes and paper towels in public areas
Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
Additional tissues available in public areas
Property linen washed on a higher temperature
We have identified all common touch points and have implemented a thorough sanitisation of these points using products which are effective in killing the virus
Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
We are committed to providing the additional manpower required to implement best practice procedures
We encourage guests to pre-pay for their stay
We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door, available upon request
Our robust cleaning processes are further enhanced by new disinfecting technologies to ensure your room is sanitised before entry
All shareable beauty products have been removed from rooms
Training
Our team has received Return to Work Safety Protocol Training and are fully briefed on government guidelines pertaining to hygiene and social distancing
Continuous review of government directives will result in additional training as required
As government guidelines are updated we will review and revise training as necessary
Our internal communications platforms are ensuring efficient flow of protocols and updates
We have circulated health authority guidelines on personal hygiene and travel arrangements to all employees
Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with COVID-19
We are committed to playing our part in trying to prevent COVID-19 from escalating. We ask that our customers do the same and follow the health authority and government guidelines regarding personal hygiene and COVID-19.