Privacy Policy

Effective Date: August 2025

Introduction

Ty Newydd Country Hotel (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make reservations, purchase gift cards, place online orders, register for events, submit enquiries, or otherwise interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.

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Data Controller

Ty Newydd Country Hotel

Penderyn Road

Hirwaun

Rhondda Cynon Taf

CF44 9SX

United Kingdom

Email: tynewyddcountryhotel@outlook.com

Telephone: 01685 813433

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Information We Collect

Information You Provide:

Depending on how you interact with our website, we may collect:

Name
Email address
Telephone number
Postal address
Reservation details
Event registration details
Online order information
Gift card purchase information
Wedding and function enquiry details
Dietary requirements or accessibility requests
Communications sent through contact forms
Any other information you voluntarily provide

Payment Information

Payments made through our website are processed securely by Wix Payments and/or third-party payment providers. We do not store or have direct access to your full payment card details.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage information
Pages viewed
Date and time of visits
Referral source

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How We Use Your Information

We use personal information to:

Manage hotel and restaurant reservations
Process online food and drink orders
Register attendees for events
Process gift card purchases
Respond to enquiries
Administer weddings, parties and private functions
Send booking confirmations and service-related communications
Improve our website and customer experience
Prevent fraud and protect our business
Meet legal and regulatory obligations

Where legally permitted, we may also send marketing communications about our services, offers, events and promotions.

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Legal Basis for Processing

We process personal data under the following lawful bases:

Contract

To fulfil reservations, event registrations, gift card purchases, online orders and customer enquiries.

Legal Obligation

To comply with tax, accounting, health and safety, licensing and other legal requirements.

Legitimate Interests

To operate, improve and secure our business and website.

Consent

Where required for marketing communications or certain cookies.

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Wix Platform Services

Our website is hosted and operated using Wix.com Ltd.

Wix provides us with online platforms that allow us to:

Accept reservations
Process event registrations
Sell gift cards
Receive online orders
Collect customer enquiries through forms
Process online payments

Information submitted through these services may be stored and processed by Wix on our behalf in accordance with their security and privacy standards.

For further information, please review Wix’s Privacy Policy:

https://www.wix.com/about/privacy

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Marketing Communications

If you choose to receive marketing communications from us, we may send information regarding:

Hotel offers
Restaurant promotions
Afternoon tea events
Weddings and private functions
Seasonal events
Special announcements

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

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Cookies and Analytics

Our website uses cookies and similar technologies to:

Enable essential website functionality
Process reservations and online orders
Remember user preferences
Analyse website traffic
Improve website performance
Support marketing activities

You can manage cookies through your browser settings.

Where required, we obtain your consent before placing non-essential cookies.

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Sharing Your Information

We may share personal information with:

Wix.com Ltd.
Payment service providers
Website and IT service providers
Professional advisers
Government authorities, regulators or law enforcement agencies where required by law

We do not sell your personal information to third parties.

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International Transfers

Some of our service providers, including Wix, may process information outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards are implemented to protect your information in accordance with UK GDPR requirements.

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Data Security

We implement appropriate technical and organisational measures designed to protect personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While we take reasonable precautions, no internet-based service can guarantee absolute security.

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Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfil contractual obligations
Meet legal, accounting and tax requirements
Resolve disputes
Enforce agreements

Data that is no longer required will be securely deleted or anonymised.

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Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

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Children’s Privacy

Our services are not specifically directed at children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.

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For any questions regarding this Privacy Policy or your personal data, please contact: